Refund policy
Exchange & Refund Policy – Partsware by Al Futaim
At Partsware by Al Futaim, we prioritize customer satisfaction by providing high-quality genuine Toyota and MG auto spare parts. We proudly offer a 1-Year Free Exchange & Refund Policy to ensure a hassle-free shopping experience.
1-Year Free Exchange & Refund Policy
We provide free exchanges and refunds on all eligible products within 1 year of purchase, under the following conditions:
• The product must be unused, undamaged, and in its original packaging.
• A valid proof of purchase (receipt or invoice) is required.
• Exchanges or refunds apply if the product is defective, damaged during shipping, or incorrect.
• Refunds will be processed using the same payment method used for the purchase.
Exchange Policy
• If the product meets our exchange conditions, we will replace it with the same item or an equivalent product if the original is unavailable.
• The exchange process typically takes 5-7 business days after we receive the returned item.
Refund Policy
• If you choose a refund, we will process it within 5-10 business days after receiving and inspecting the product.
• Shipping costs are non-refundable, and the customer may be responsible for return shipping charges unless the refund is due to an error on our part.
Items Not Eligible for Exchange or Refund
• Used, installed, or damaged products due to improper handling.
• Electrical and electronic components once opened.
• Items without original packaging and proof of purchase.
• Customized or special-order items.
How to Request an Exchange or Refund
1. Contact Us – Email us at muaazzulfiqar74@gmail.com or WhatsApp 0326-2000090 within 1 year of purchase.
2. Provide Details – Share your order number, product images, and issue details for verification.
3. Return & Inspection – Ship the item back to us (return shipping costs may apply). Once received, our team will inspect the product to approve the exchange or refund.
4. Processing – If eligible, we will exchange the product or process the refund within 5-10 business days.
Shipping & Return Timeframe
• Exchanges are processed within 5-7 business days after receiving the returned item.
• Refunds may take 5-10 business days to reflect in your account.
• Customers are responsible for any shipping fees unless the return is due to our error (incorrect or defective item).
For any questions, contact us at muaazzulfiqar74@gmail.com or call 0326-2000090.
Shop with confidence – enjoy a hassle-free 1-Year Free Exchange & Refund Policy!